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Warranty Policy |
WARRANTIES – IMPORTANT INFORMATION!
In the unlikely event that you have a problem with your new purchase please feel free to telephone the TradeTools store nearest you. Our opening hours are generally as follows:
Weekdays from 7am to 6pm.
Saturdays from 8am to 4pm.
A list of our stores can be found here.
Every store has a qualified electrical fitter on hand during WEEKDAY trading hours capable of handling most queries over the phone. It is vital that you have on hand when phoning us, the actual purchase date plus the original invoice number. We are sure you understand that without this important information we cannot help with any warranty queries. We will always endeavor to fix problems as soon as possible or by the posting of parts or information where required. It is important to note however that we are primarily set up as a local only supplier & as such require that products sold by us be returned to the store from which they were purchased for warranty repair if required. Our discount pricing structure does not really allow for an extended dealer warranty network, except in cases where you have purchased an international brand product from us that may then have existing warranty agreements elsewhere.
All TradeTools products carry a twelve (12) month warranty from the date of purchase.
TradeTools undertakes to repair or replace, at its option & free of charge, each complete product or specific part required, provided the following reasonable conditions are met:
- The complete product is returned to the TradeTools store where originally purchased, freight pre paid by the purchaser, & found on inspection to be suffering from a material or constructional fault or design defect.
- The product has not been subject to misuse, neglect or involved in an accident.
- The product is not doing what is was specifically designed to do.
- The required repairs are a consequence of normal & reasonable expected use.
We always endeavour to be as quick & efficient as possible when handling warranty claims. We understand that our reputation is at stake in such circumstances & we are proud of our reputation so far earned in this regard.
TradeTools Pty Ltd.
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