All we can say is be very (very) careful! We are major warranty agents for the likes of Makita, Milwaukee, Hitachi, DeWalt, Bosch, Metabo etc. All too often we see these normally excellent tools purchased over the web from some primarily Internet based tool companies, then delivered into us for warranty that we cannot fix for a wide range of valid reasons. Sometimes it's due to suspicious purchase dockets, or no proof of purchase at all. In those cases we have no way of actually knowing whether or not these tools have been legitimately sourced? We have seen tools sourced from overseas that are unapproved and were never legally allowed to be sold in Australia in the first place, even though they have been purchased online, sometimes even within Australia. Also, we see failed tools from customers that have already been refused warranty by some Internet 'cowboy' tool outfit, who have then completely washed their hands of all problems. Not nice when you’ve just paid over $500 (plus return postage) for your trade quality cordless drill kit that has failed in 6 months and had supposedly anything up to a 5 year warranty when sold to you online new! And these are not uncommon occurrences...if you doubt that just look at some of the search engine customer feedback sections on many of these guys...it’s frequently atrocious! Furthermore, most of the time, you won’t save anything dealing with these guys either as they famously 'trick' customers by removing batteries, sneakily altering kits, or all 3 if you include their almost total lack of customer service if something does go wrong. This is very important stuff, especially considering some of the very long warranty periods currently being offered. At TradeTools, our prices are just about unbeatable like for like, we warrant everything we sell and you know exactly where you can bring it back to if something unfortunate does go wrong. Plus, you can actually see and handle it yourself before you buy in store, know exactly what you are paying for and, finally, know that we as your local supplier genuinely care about keeping you as our valued long term customer!

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